Privacy Policy
Effective date: 29 August 2025
Who we are
BrightNest Cleaning UK (“we”, “us”, “our”) provides domestic and commercial cleaning services across England. Our website is available at https://jovitravel.com/.
Data controller
BrightNest Cleaning UK is the data controller for the personal data we process. Contact: hello@jovitravel.com, +44 20 7946 0123, 12 Market Street, Camden Town, London NW1 8JX, United Kingdom.
The data we collect
- Identity and contact details (name, email, phone, address, postcode)
- Booking details (service type, property size, date/time, notes)
- Payment metadata processed securely by our payment processor (we do not store full card details)
- Technical data (IP, device, browser, cookies, analytics)
- Communications and support history
How we use your data
- To provide our services and manage bookings
- To communicate quotes, confirmations, and updates
- To improve our website and services via analytics
- For fraud prevention, security, and legal compliance
- With consent, to send occasional offers and updates
Legal bases
We rely on the following legal bases under UK GDPR: contract (Article 6(1)(b)), legitimate interests (Article 6(1)(f)), consent (Article 6(1)(a)), and legal obligation (Article 6(1)(c)).
Sharing your data
We share data with vetted service providers (e.g., scheduling, payments, email, analytics) under contracts that protect your rights. We may also share information if required by law or to protect rights and safety.
International transfers
If we transfer data outside the UK, we’ll ensure appropriate safeguards such as UK IDTA/Addendum to SCCs or an adequacy decision.
Data retention
We keep booking and invoice records for up to 7 years for tax and accounting. Other data is retained only as long as necessary for the purposes above.
Your rights
- Access, rectify, or erase your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time (where applicable)
- Complain to the ICO: ico.org.uk
Cookies
We use essential cookies for site functionality and optional analytics/marketing cookies. You can accept or decline via the cookie banner. See “Cookies and tracking” below for details.
Cookies and tracking
- Essential: session preferences, cookie consent status
- Analytics: anonymous traffic and usage patterns
- Marketing: measure campaign effectiveness
You can manage cookies in your browser settings and via our cookie banner. Declining optional cookies will not affect essential site functions.
Security
We use encryption in transit (HTTPS), access controls, and staff training. No system is 100% secure, but we work to protect your data with appropriate technical and organisational measures.
Children
Our services are not directed to children under 16. We do not knowingly collect data from children.
Third-party links
Our website may link to third-party sites. We’re not responsible for their privacy practices.
Contact
For privacy queries or to exercise your rights, email hello@jovitravel.com or write to our address above.
Updates
We may update this policy from time to time. Material changes will be notified on this page.